Chip Turner – Cornerstone Copier Consulting.

Chip Turner brings nearly four decades of expertise in office automation, beginning his career in 1986 as a service technician in Tampa, Florida. Since transitioning into service management in 1989, he has held leadership roles at several industry-leading organizations, including IKON Office Solutions, AXSA Document Solutions, ImageNet Consulting, and Frontier Business Products..

Chip is driven by an unwavering commitment to customer service excellence. He has built and led high-performing teams of professionals who share his dedication to delivering exceptional support and service. His collaborative management style fosters a culture of mutual success, recognizing that the achievements of his colleagues directly contribute to the growth and prosperity of the organization.

Throughout his career, Chip has actively contributed to the industry, serving on multiple dealer panels and as one of eight Service Managers selected for the Sharp Service Dealer Council. He has also played a key role in acquisition teams, specializing in inventory valuation, service contract analysis, data integration, and the seamless merging of service and administrative operations.

Chip’s extensive experience has equipped him with a robust toolkit of management strategies and team-building best practices. Passionate about mentoring and organizational development, he is committed to helping businesses enhance operational efficiency, strengthen team dynamics, and drive profitability.

my services

Core Management Training Services

Service Leadership & Team Management

  • Coaching on leading technician teams, setting goals, and motivating staff.
  • Conflict resolution and performance evaluation techniques.

Workflow & Dispatch Optimization

  • Training on designing efficient service call routing and technician
    scheduling.
  • Use of dispatch software and mobile service tools.
  • Territory Assignments

Customer Service Excellence

  • Teaching best practices for handling client complaints, service follow-ups,
    and satisfaction surveys.
  • Role-playing scenarios for difficult service interactions.

SLA & KPI Management

  • How to define, track, and report on Service Level Agreements (SLAs).
  • Training on key performance indicators (KPIs) like first-call resolution, response time, and uptime.

my services

Business & Financial Training

Budgeting & Cost Control

  • Educating managers on service department budgeting, cost-per-copy analysis, and ROI tracking.

Vendor & Contract Management

  • Training on contract profitability analysis and possible methods of correction.
  • Negotiating with vendors to achieve best pricing.

Reporting & Analytics

  • How to build and interpret service reports for executive review.

my services

Technical Oversight & Quality Control

Parts & Inventory Management

  • Teaching how to forecast parts usage, manage stock levels, and reduce waste.

Remote Monitoring & Diagnostics

  • Training on tools like FM Audit, PrintFleet, or OEM platforms for device health tracking.